Help

The most common questions. If yours is not here, get in touch.

Is the game free?

Yes. Chapter I (up to the Chick) is free and ad-free. The subscription unlocks the full journey.

Are there ads?

Never. Not even in the free version.

Who is the game for?

All ages. Anyone under 12 needs a guardian to authorize the account by email.

What happens if I lose a level?

You lose one of 5 lives. Each life comes back on its own in 30 minutes, and you can refill one with gold bars.

How do I earn gold bars?

You earn 10 every time your creature evolves into a new form. Subscribers also get 50 bars for every paid month or 500 for every paid year.

How do I cancel the subscription?

On the web: Subscription, Manage subscription. On your phone: in your Apple or Google account subscriptions.

How do I delete my account and data?

In the game: Account, Delete account. In Account you can also download a copy of your data.

Where can I play?

In your browser, right now. The Android and iOS apps are coming soon.

Get in touch

Write to support and tell us what happened, without sending passwords or codes.

contact@playgoone.com

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